CUSTOMER SERVICE

Shipping & Delivery

Returns & Replacements

Ordering


Shipping & Delivery

You must be at least 21 years of age to purchase alcoholic beverages. By placing an order with us, you have represented that you are at least 21 years of age. By law, any delivery of alcoholic beverages requires the signature of an adult who is at least 21 years of age.

By placing an order for shipment, you authorize us to engage a common carrier for delivery. Despaña is not responsible for any breakage or damage of wine by common carrier. Insurance will be added to all shipments at an additional charge unless you assume all responsibility. 

We highly recommend faster shipping for wines 10+ years old and for states outside the Northeast.

We deliver all the way to 125th Street and parts of Brooklyn (Greenpoint, Williamsburg, Dumbo, Fort Greene, Brooklyn Heights, Carroll Gardens and Park Slope). Our delivery rates are calculated according to zip code, as listed below. We will make every effort to provide same-day delivery for orders placed before 6pm. Please note that same-day delivery may not be possible during the holiday season, busy weeknights, or weekends. Monday & Tuesday delivery is currently not available. If you require a certain time frame for delivery or have special instructions, please call us directly at 212.219.1550 to make arrangements.


LOCATION                                                                                                                        DELIVERY CHARGE

Neighborhood - North to South (Houston to Chambers)                         >      Free with minimum purchase of $15

Neighborhood - West to East (Houston to East Broadway / Ave C)      >      Free with minimum purchase of $15

Up to 125th Street - West to East                                                                   >      Free with minimum purchase of $250; otherwise $40

South East Manhattan                                                                                      >      Free with minimum purchase of $250; otherwise $25

Brooklyn                                                                                                               >      Free with minimum purchase of $250; otherwise $40


Orders will be shipped the following weekday (Monday through Friday); Deliveries will be made the following business day (Monday through Saturday). We will make every effort to deliver same-day. Deliveries may not be possible on busy days. Monday & Tuesday delivery is currently not available. Orders placed on Sunday will be delivered on Monday. If you require a certain time frame for delivery or have special instructions, please call us directly at 212.219.1550 to make arrangements.


Many states prohibit direct shipment of wine from New York retailers. Consequently, we are not able to ship directly to all states. By law we are not allowed to ship Spirits and Cider, and only available by local delivery or in-store pick up. We apologize for any inconvenience. 

For additional information about the delivery and shipment of alcoholic beverages, we encourage you to visit the following websites:

http://www.sla.ny.gov/out-of-state-direct-wine-shipment

http://www.ups.com/wine

https://www.fedex.com/cgi-bin/wineShipping.cgi

http://www.ttb.gov/wine/state-ABC.shtml#US



Returns & Replacements

We accept returns of opened wines with signs of cork taint ("corked" wine), with original sales receipt, within 30 days. We will replace the defective bottle or exchange it for a product of equal value. We do not refund payment. We will not accept returns of unopened bottles or wines that are not corked. For more information about corked wine, visit: 

Jancis Robinson: corks vs. screwcaps

Proper storage is crucial to maintain the quality of wine. Because we cannot control how wine is stored after it leaves our store, we do not accept returns of unopened wine. Additionally, we do not accept returns of wines over ten years of age.


Ordering/Sales Tax

The purchaser is responsible for all applicable excise, sales and use taxes due to your state related to the purchase of any taxable goods.